Linden Homes is an NHBC registered developer and builder and as such we design and build not only in accordance with the Building Regulations, but also to the exacting NHBC Standards. Each home is inspected by the NHBC at key stages, thus ensuring our compliance with those standards.
Who are/what is NHBC?
Established over 60 years ago, the National House Building Council is the leading independent regulator and standards setter for the new homes industry.
NHBC have a wealth of experience and their Standards have been drawn up and are kept updated and supported by Good Practice Guidance Notes which are sent to us periodically and with which we comply.
The NHBC’s objective is to reduce the likelihood of defects in the new home, by working with us to promote good practice and the use of appropriate materials.
It is in the NHBC’s interest to eliminate defects as they provide us with the Buildmark Warranty which we pass to you. You in turn may pass this on to whoever buys your home, should you sell it during the period of the Buildmark Warranty.
Buildmark covers the following:
Your Solicitor will have received the Buildmark Warranty Proposal which must be completed by your Solicitor and returned to the NHBC with your details in order for the Warranty to take effect.
Upon legal completion we will pass you a copy of the NHBC Guide to your New Home which explains the procedure if you have any problems with your new home.
If a dispute cannot be settled amicably between us, the NHBC can become involved through its Resolution Service which is a simple way of resolving disputes.
The NHBC will investigate your complaint and may send an investigator to your home to meet with you and our representative. The investigator will look at the items in dispute and, where agreement is reached, will record the agreement in the report. Where agreement cannot be reached, the investigator will recommend what action, if any, may be required of us.
The NHBC will issue a report which, if appropriate, will require us to carry out work or actions within a set timescale. The timescale will depend on the complexity of the work or action required.
If you do not accept the NHBC’s recommendations in settlement of the complaint, you may still refer your dispute to Arbitration. Arbitration is a process which is completely independent of both Linden Homes and the NHBC. The arbitrator will be appointed by the Chairman of the Chartered Institute of Arbitrators. This will produce a legally binding decision which both parties must accept and adhere to. In the unlikely event that you do not agree with this decision, then you would need to commence proceedings in the Magistrates Court.
Resolution may still be appropriate if your home is more than 2 years old, but only if you first reported the defect, in writing, to Linden Homes within the first 2 years (unless it is a structural matter).
If you find a defect which you believe we are responsible for under the Buildmark Warranty, you should advise us in writing to our Regional Office.
For further details of NHBC procedures please write to or telephone the NHBC office at:
Telephone: 0844 633 1000
(Please note that in certain situations we use Zurich rather than NHBC. In such cases you will be given separate details and reference to NHBC does not apply to you).
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