New Homes Quality Code

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Linden Homes is a registered developer with the New Homes Quality Board (NHQB).

The New Homes Quality Code (NHQC) sets out the requirements for housebuilders to meet, in terms of clear information throughout your Customer Journey, the quality of your home and the quality of the service we provide.

You can find details of the NHQC at www.nhqb.org.uk

Who does the New Homes Quality Code cover?

The Code currently covers anyone who is buying, or intends to buy, a new home which they will live in, or give to another person. If the new home is being bought by more than one person jointly, the Code applies to all the joint customers.

The Code doesn’t currently apply to anyone buying as an investment to let out, nor does it apply to anyone buying through a shared equity or shared ownership scheme. Whilst the NHQB have started work on considering these groups, they are not currently included.

Other areas which are not covered by the code are claims for loss of property value or blight (where a property falls in value or becomes difficult to sell because of major public work in the area), personal injury or claims that are not covered by the scheme rules of the New Homes Ombudsman Service (see below).

What happens if a developer fails to comply?

There is a New Homes Ombudsman Service (NHOS) in place to ensure that developers comply with all elements of the Code. This enables customers to raise issues where they feel that the developer has not provided the service levels required.

Before going to the Ombudsman, you must have exhausted the developers complaints process. Additionally, you may wish to refer to your Home Warranty provider (NHBC, Premier Guarantee or LABC) under their claims and dispute resolution service. The [Brand] Complaints Procedure can be found on this website under Buying a Home.

You can find more information about the NHOS at www.nhos.org.uk, which includes details about how to make a claim to the Ombudsman.