Contact us - Customer services

To help us deal with your enquiry as efficiently as possible please select the area of the business you are looking to contact.

What are you looking for?

Calling Customer Services

The phone number for out-of-hours is the same number as the customer service team, the phone lines transfer when we are closed.

Please only call the number out-of-hours for the following emergencies:

Complete failure of the heating system and/or hot water system
Water leak that cannot be contained
Complete failure of electrics, first check that the failure has not been caused by the trip switch being activated by a fault on a domestic appliance
Flooding caused by blocked drains that threatens to enter the home
If you suspect a gas leak, call National Gas Emergency Services on their 24 hour free phone telephone number 0800 111999
In the event of loss of gas, electricity or water supply, first check it has not been caused by a general failure, or ‘switch off’ in your area before either contacting our customer services team, or using your emergency out-of-hours number

Should your home have a gas, or water leak, you should immediately turn off the supply at the mains

We provide 24 hour emergency cover for you as part of your 2-year warranty. This cover is available 24 hours a day, 365 days a year, including weekends, bank holidays and over the Christmas and New Year period.

Vistry North East

Location:

Newcastle

Address:

2 Esh Plaza,
Sir Bobby Robson Way,
Great Park,
Newcastle Upon Tyne,
NE13 9BA

Opening Hours:

Monday - Thursday: 08:30 to 17:00
Friday: 08:30 to 15:45

Telephone: 01912 271059
Email: CustomerService.NorthEast@vistry.co.uk

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Vistry Manchester & Cheshire East

Location:

Warrington

Address:

301 Bridgewater Place,
Birchwood Park,
Birchwood,
Warrington,
WA3 6XG

Opening Hours:

Monday - Friday: 08:30 to 17:00

Telephone: 01925 257917
Email: CustomerService.ManchesterAndCheshireEast@vistry.co.uk

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Vistry Merseyside & Cheshire West

Location:

Warrington

Address:

302 Bridgewater Place,
Birchwood Park,
Birchwood,
Warrington,
WA3 6XG

Opening Hours:

Monday - Thursday: 08:30 to 16:30
Friday: 08:30 to 15:30

Telephone: 01925 257909
Email: CustomerService.MerseysideAndCheshireWest@vistry.co.uk

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Vistry South East Midlands

Location:

Leicester

Address:

Penman House,
1 Penman Way,
Grove Park,
Enderby,
Leicester,
Leicestershire,
LE19 1SY

Opening Hours:

Monday - Thursday: 08:30 to 17:00
Friday: 08:30 to 16:00

Telephone: 0116 2180308
Email: CustomerService.SouthEastMidlands@vistry.co.uk

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Vistry South West Midlands

Location:

Coleshill

Address:

2 Bromwich Court,
Gorsey Lane,
Coleshill,
West Midlands,
B46 1JU

Opening Hours:

Monday - Thursday: 08:30 to 17:00
Friday: 08:30 to 16:00

Telephone: 01675 776870
Email: CustomerService.SouthWestMidlands@vistry.co.uk

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Vistry South Central Midlands

Location:

Coleshill

Address:

2 Bromwich Court,
Gorsey Lane,
Coleshill,
West Midlands,
B46 1JU

Opening Hours:

Monday - Friday: 08:30 to 17:00

Telephone: 01675 586444
Email: CustomerService.SouthCentralMidlands@vistry.co.uk

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Vistry East Yorkshire

Location:

Leeds

Address:

Suite 2/3 Ground Floor,
1175 Thorpe Park,
Century Way,
Leeds,
LS15 8ZB

Opening Hours:

Monday - Thursday: 09:00 to 16:30
Friday: 09:00 to 15:30

Telephone: 0113 4861764
Email: CustomerService.EastYorkshire@vistry.co.uk

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Vistry West Yorkshire

Location:

Wakefield

Address:

1 Red Hall Avenue,
Paragon Business Village,
Wakefield,
WF1 2UL

Opening Hours:

Monday - Thursday: 08:30 to 17:00
Friday: 08:30 to 16:00

Telephone: 01924 684505
Email: CustomerService.WestYorkshire@vistry.co.uk

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Vistry North Central Midlands

Location:

Stafford

Address:

Dunston Hall,
Dunston,
Stafford,
Staffordshire,
ST18 9AB

Opening Hours:

Monday - Friday: 09:00 to 17:30

Telephone: 01785 788300
Email: CustomerService.NorthCentralMidlands@vistry.co.uk

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Vistry North West Midlands

Location:

Wolverhampton

Address:

2nd Floor,
i10 Wolverhampton Interchange,
Railway Drive,
Wolverhampton,
WV1 1LH

Opening Hours:

Monday - Friday: 08:30 to 16:30

Telephone: 01902 936867
Email: CustomerService.NorthWestMidlands@vistry.co.uk

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Vistry North East Midlands

Location:

Leicester

Address:

Penman House,
1 Penman Way,
Grove Park,
Enderby,
Leicester,
Leicestershire,
LE19 1SY

Opening Hours:

Monday - Friday: 09:00 to 17:00

Telephone: 0116 4648913
Email: CustomerService.NorthEastMidlands@vistry.co.uk

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Vistry East Anglia

Location:

Peterborough

Address:

Ashurst,
Southgate Park,
Bakewell Road,
Peterborough,
PE2 6YS

Opening Hours:

Monday - Thursday: 09:00 to 16:30
Friday: 09:00 to 15:30

Telephone: 01733 911448
Email: CustomerService.EastAnglia@vistry.co.uk

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Vistry Northern Home Counties

Location:

Milton Keynes

Address:

Building 7,
Caldecotte Lake Business Park,
Milton Keynes,
Buckinghamshire,
MK7 8JU

Opening Hours:

Monday - Thursday: 09:00 to 17:00
Friday: 09:00 to 16:00

Telephone: 01908 984444
Email: CustomerService.NorthernHomeCounties@vistry.co.uk

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Vistry Central Home Counties

Location:

Cheshunt

Address:

Turnford Place,
Great Cambridge Road,
Broxbourne,
Hertfordshire,
EN10 6NH

Opening Hours:

Monday - Friday: 09:00 to 17:00

Telephone: 01992 367859
Email: CustomerService.CentralHomeCounties@vistry.co.uk

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Vistry Eastern Counties

Location:

Brentwood

Address:

Countryside House,
The Drive,
Brentwood,
Essex,
CM13 3AT

Opening Hours:

Monday - Friday: 09:00 to 17:00

Telephone: 01277 717596
Email: CustomerService.EasternCounties@vistry.co.uk

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Vistry Cotswolds

Location:

Cheltenham

Address:

Cleeve Hall,
Cheltenham Road,
Bishop's Cleeve,
Cheltenham,
Gloucestershire,
GL52 8GD

Opening Hours:

Monday - Thursday: 09:00 to 17:30
Friday: 09:00 to 16:00

Telephone: 01242 329444
Email: CustomerService.Cotswolds@vistry.co.uk

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Vistry Bristol

Location:

Bristol

Address:

Linden House,
The Jacobs Building,
Berkeley Place,
Clifton,
Bristol,
BS8 1EH

Opening Hours:

Monday - Thursday: 09:00 to 16:30
Friday: 09:00 to 15:30

Telephone: 0117 4712170
Email: CustomerService.Bristol@vistry.co.uk

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Vistry Devon South West

Location:

Exeter

Address:

Heron Road,
Sowton Industrial Estate,
Exeter,
EX2 7LL

Opening Hours:

Monday: 10:00 to 16:30
Tuesday - Thursday: 09:00 to 16:00
Friday: 09:00 to 12:30

Telephone: 01392 304498
Email: CustomerService.DevonSouthWest@vistry.co.uk

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Vistry Cornwall South West

Location:

Exeter

Address:

Camberwell House,
Grenadier Road,
Exeter Business Park,
Exeter,
Devon,
EX1 3QF

Opening Hours:

Monday: 10:00 to 16:00
Tuesday - Thursday: 08:30 to 16:00
Friday: 08:30 to 15:45

Telephone: 01392 304508
Email: CustomerService.CornwallSouthWest@vistry.co.uk

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Vistry Kent

Location:

Kings Hill

Address:

11 Tower View,
Kings Hill,
West Malling,
Kent,
ME19 4UY

Opening Hours:

Monday - Friday: 09:00 to 17:30

Telephone: 01474 618222
Email: CustomerService.Kent@vistry.co.uk

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Vistry South East

Location:

Caterham

Address:

Linden House,
Guards Avenue,
Caterham,
Surrey,
CR3 5XL

Opening Hours:

Monday - Thursday: 09:00 to 16:30
Friday: 09:00 to 15:30

Telephone: 01883 597763
Email: CustomerService.SouthEast@vistry.co.uk

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Vistry Southern

Location:

Basingstoke

Address:

Central 40,
Lime Tree Way,
Chineham Park,
Basingstoke,
RG24 8GU

Opening Hours:

Monday - Thursday: 09:00 to 16:30
Friday: 09:00 to 15:30

Telephone: 01256 744088
Email: CustomerService.Southern@vistry.co.uk

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Vistry Thames Valley

Location:

Reading

Address:

550 Oracle Parkway,
Thames Valley Park,
Reading,
Berkshire,
RG6 1PT

Opening Hours:

Monday - Thursday: 09:00 to 17:00
Friday: 09:00 to 16:00

Telephone: 01184 181101
Email: CustomerService.ThamesValley@vistry.co.uk

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Vistry West London

Location:

Ealing

Address:

Aurora House,
71 – 75 Uxbridge Road,
Ealing,
London,
W5 5SL

Opening Hours:

Monday - Thursday: 09:00 to 17:15
Friday: 09:00 to 17:00

Telephone: 020 38903552
Email: CustomerService.WestLondon@vistry.co.uk

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Vistry East London

Location:

Brentwood

Address:

Countryside House,
The Drive,
Brentwood,
Essex,
CM13 3AT

Opening Hours:

Monday - Thursday: 09:00 to 17:15
Friday: 08:00 to 16:45

Telephone: 020 39239243
Email: CustomerService.EastLondon@vistry.co.uk

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Vistry South London

Location:

Stratford

Address:

Broadway Chambers,
2 Broadway,
Stratford,
London,
E15 4QS

Opening Hours:

Monday - Thursday: 08:30 to 17:00
Friday: 08:30 to 16:00

Telephone: 020 82215050
Email: CustomerService.SouthLondon@vistry.co.uk

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Contact us - Customer services

What are you looking for?

Calling Customer Services

Vistry North East

Vistry Manchester & Cheshire East

Vistry Merseyside & Cheshire West

Vistry South East Midlands

Vistry South West Midlands

Vistry South Central Midlands

Vistry East Yorkshire

Vistry West Yorkshire

Vistry North Central Midlands

Vistry North West Midlands

Vistry North East Midlands

Vistry East Anglia

Vistry Northern Home Counties

Vistry Central Home Counties

Vistry Eastern Counties

Vistry Cotswolds

Vistry Bristol

Vistry Devon South West

Vistry Cornwall South West

Vistry Kent

Vistry South East

Vistry Southern

Vistry Thames Valley

Vistry West London

Vistry East London

Vistry South London

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